To make a long story short (read the forum posts), there's a bug (what else is new when it comes to Crashplan and XG) in v16 (including v18.104.22.168) that blocks the crashplan traffic. It's confirmed by Sophos KB (#2) and they say:
In certain situations traffic being passed through the XG firewall may appear be passed through the proxy even when no Web Policy is enabled within the relevant firewall rule and HTTP/HTTPS scanning is disabled."Both the KB and forumpost (#3) gives a workaround:
- Connect to the XG firewall via SSH and select option 4 (Device Console) from the menu
PS! I have not checked, nor installed, v22.214.171.124 to confirm it's still there or not. Might do that soon, and update this post.